Shipping & Returns Policy
Shipping Policy
Processing Time
We strive to process and ship all orders within 1-2 business days after receiving them. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer several shipping options to meet your needs. You can choose from standard shipping, which typically takes 3-5 business days, or expedited shipping for faster delivery.
Shipping Costs
Shipping costs are calculated based on your location and the shipping method chosen at checkout. You will see the exact shipping cost before finalising your order.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
International Shipping
We currently offer international shipping to select countries. Please note that international customers are responsible for any customs duties or taxes that may apply upon delivery.
Address Accuracy
Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for orders delivered to incorrect addresses due to incorrect information provided by the customer. If you have made a mistake contact us to let us know the updated address and we will correct this.
Returns & Exchanges Policy
30 Day Return Policy
We want you to love your swimwear! If for any reason you are not satisfied with your purchase, you can return it within 30 days of the purchase date for a refund or exchange. Items must be unworn, in their original condition, and with all tags attached.
Return Process
To initiate a return or exchange, please contact our customer support team at wearephins.com within 30 days of receiving your order. They will guide you through the process and provide you with a return authorization. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during checkout.
Exchanges
If you wish to exchange your item for a different size or style, please specify your preference when contacting customer support for a return authorisation. We will do our best to accommodate your request, subject to availability.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.
Please note that this shipping and returns policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.